Billabong Reviews

Truthfully they don’t even deserve a 1 star rating I will never order from this company again…..it’s been a week and I haven’t received a tracking number or nothing

👎🏽Where to start.Australian brand that's Unaustralian.
What an effin joke billabong Australia. took bloody over a month and myself checking in on what had happened on my issue before a got a resolution.First, delivery is bloody slow despite being an australian brand in Australia. Second, customer service and mind you FOLLOW UP which is most important for clients is bloody poor hey.👎🏽SAVE yourself, DO NOT ORDER from the billabong.au website coz you'll get one of the poorest customer care in Australia in terms of follow through and getting to the bottom of an issue. Thirdly, the local shop in town is better at customer service than this bloody big company. What a shame.
P.s cheers to Tahlia who finally took the reins on my issue.

Incomplete refunds.
Billabong makes returns themselves difficult and then does not refund the full amount paid and claims it is "out of their control".

Find a better retailer.

Surprised to find out that the free shipping does not mean free return as well. Never had this before with online shops who do free shipping. Typical money hungry company that externalizes all the risk to the customer. Learned my lesson!

I recently placed an order and only half the items were disptached.

I have tried using their automated form however it reports an error.
No contact number is available.

I am completely at a loose end - buyer beware!

Horrible custumer service, still waiting for a reply.

I seem to be having so issue with other customizers. I still haven't received my order that I ordered on 28th June. Emailed twice and not reply . Will never by from them again if I don't get a reply today

Billabong offers free shipping to Canada which has been a great incentive for me to shop with them because it is very rare to find online stores with affordable or free shipping but unfortunately this perk comes with a cost. Billabong shipping is incredibly slow so if you’re in any rush to get your package, I wouldn’t order from them. They will send an email that your item has shipped when in reality it isn’t even handed over to the delivery company for at least another week. My Billabong packages always take a minimum of two weeks to get to me which is very slow considering they ship from within Canada. I have never had any other issues with my orders but I will say the quality has gone way downhill compared to what it used to be. I would say the quality of most garments is comparable to Forever21 which is why I usually only buy things on sale.

I have never had such a horrendous customer service experience. I returned an item in March, it was received at their shipping center in April, it is now June and I still have not received my refund. I’ve called costumer service 8 times now and get the same response every time “we’re sorry, the refund has been process and should be reflected in your account in 2-4 business days.” 2 months later, still no refund. When I filed a dispute against them, they claimed the merchandise was still in my possession even though I have months of customer service exchanges and proof of return/ refund processed. Now they are claiming the refund was issued on their end and the problem is with my bank. NEVER buy from billabong.

Rude customer service

Bought an expensive outdoor jacket which ripped apart at several spots without reason after 2 weeks. Provided pictures and asked for a coupon or refund and was refused in a super rude way by „Domitilde“. We spent a couple thousand euros at billabong over the last years and this was our only and first return request. They also won’t publish bad reviews for their products on their page. Super shady.